Return Policy

1.Return Process

According to European laws you can return one or more items within 14 days (from when you receive the goods). Please email customer service at info@tropicanna.world to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item(s) securely in its original packaging and prepare the package to be shipped to our warehouse.

2. Exceptions

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

3. Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least two (2) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your bank statement, depending on your bank. We will notify you by email when your return has been processed.

4. Return Address

You can ship back your returns to the following addresses:

For Spanish customers
Tropicanna World
Carrer de Fluvià, 199 Local,
08020 Barcelona

Rest of Europe
AFOI NTELI O.E
Hersonissos , 70014, Heraklion
Crete, Greece